The Future of Commerce: Consumer Payment Attitudes Study

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February 3, 2017

    As digital commerce gains traction in Hong Kong and Macau, cashless payments become more ubiquitous in our everyday life. We have seen the emergence of challenger banks and fintechs, more innovation from incumbents, and advancement in open data. This is a perfect storm of innovation.

    Consumers play an important role in shaping the future of commerce and payments. What exactly do consumers think of the recent developments in virtual banks, open banking, mobile wallets, and open-loop payments in transit, just to name a few?

    The Consumer Payment Attitudes Study, which covers Hong Kong and Macau as well as Taiwan, aims to make sense of these accelerated changes. The inaugural annual study seeks to better understand consumer preferences, perceptions, and expectations when it comes to electronic payments and the digital transformation of commerce.