BRINGING TWO EXPERTS TOGETHER
Deep Insights from Customer Communities
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A proprietary community of your engaged customers who have opted in to provide their opinions
Create a community of employees for ongoing conversations that provide deep, actionable insights to help your organization learn from employees to attract, retain, and engage the best people
Voice of Employees
- Employee insights communities
- Central source for voice of employees
- Pre-Built pulse survey templates
- Quick & Interactive feedback collection
- Employee engagement
- Real-Time qualitative feedback
- Text & Sentiment analysis
- Inform organizational & HR decisions
- Integration with HRIS solutions
Continuous Improvement & Customer Recovery
Designed for brands that don’t just care about listening to the voice of their customers but also want to action on these insights across their businesses, Alida CXM empowers brands to action on customer feedback to constantly foster and deepen brand loyalty and advocacy
Alida CXM
- Configurable rules-based engine
- Automated follow-up
- On-Platform case management
- Case management dashboard
- Integrations (App Center)
Easy to integrate with
- CRM & Marketing
- ERP
- ITSM
- Call Center
- Surveys
- HRIS
- eCommerce
- Collaboration
- Social
- POS
Get quick feedback from millions of customers and prospects across all digital touchpoints
Alida Touchpoint
- Micro-Surveys & intercepts
- Digital deployment for social platforms & websites
- Collect & Action feedback
- Flexible calls-to-action for targeted segments
- Built-In analytics with real-time dashboards
- Contextual website pop-up integration
- Intuitive administration
- Can act as recruitment mechanism for communities
